Tag Farnborough Airport is Seeking to Recruit a Customer Services Agent (full time)

TAG Farnborough Airport Limited is seeking to recruit a Customer Services Agent (full time) to join our Customer Services and Operations team. With a background in a premium customer service environment you will be responsible for delivering outstanding, discreet and professional service to our discerning customers.

Key Responsibilities:

  • Ensure the handling of passengers and crews with speed and efficiency, making sure that all safety procedures are strictly followed

  • Meet and greet functions for all visitors inside and outside of the terminal in a consistently professional, friendly and attentive manner

  • Ensure that all our crews receive a high quality service and their requirements are fulfilled efficiently and speedily

  • Receptionist and Guest Relations’ duties

  • Look after passengers in the VIP lounges and serve refreshments

  • Escort clients and chauffeur driven cars to aircraft

  • Check passengers in when needed and take care of passengers’ baggage

  • Ensure a constant communication with all departments in order to maximise the levels of service for all visitors in an efficient but unobtrusive manner

  • This role is on shift basis and involves manual handling. A vast amount of duties involve driving on the airport ramp and assist our clients airside and/or outside.

Candidate Profile:

The ideal candidate must have previous demonstrable experience of providing a high level of customer service within a prestigious and high-paced environment. The successful candidate will be highly energetic and motivated, flexible, an excellent communicator and focused on providing a personalised standard of service. The ability to multi-task and use new It systems (tablets etc.) is a must and knowledge of a foreign language would be an advantage. A full clean driving licence is essential.


Benefits include competitive salary plus bonus, pension, life assurance, 24 days holiday.

Applications including CV and salary details should be sent to: bmacshane@tagfarnborough.com

We will only contact successful applicants.

Check out current Available Vacancies at the following link:

https://www.tagfarnborough.com/careers/#TagFarnboroughAirport #fboexperience #job #vacancies

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